IdeaTek is a Kansas-based internet service provider with a primary focus on broadband services. They specialize in building, operating, and supporting internet networks and will be taking over Velocity’s internet operations.

Velocity is transitioning to IdeaTek as part of a strategic decision that allows each organization to focus on what it does best. Butler Electric Cooperative’s core mission is providing safe, reliable electric service, while IdeaTek specializes in delivering internet services. This transition ensures customers continue to receive high-quality internet service from a company whose primary focus is broadband.

No. Your internet service will continue without interruption during the transition.

At this time, there are no immediate changes to your internet speed or plan as a result of the transition. If any changes are planned in the future, customers will be notified well in advance.

No. There is nothing you need to do at this time. The transition is designed to be seamless for customers.

Once the transition is completed, you will stop receiving bills from Butler/Velocity and start receiving bills from IdeaTek. Any Butler/Velocity bills received during the transition period will still need to be paid.

For now, continue paying your bill as you normally do. Once you receive a bill from IdeaTek, please follow instructions on the bill for how to remit payment. If you are set up for autopay or make payments using our app or online platforms, you will receive further instructions.

At this time, no immediate billing date changes are planned. Customers will be notified if that changes in the future.

Most customers will not need new equipment as a result of this transition. If equipment updates are required in the future, customers will be contacted directly.

No technician visits are required for this transition unless otherwise communicated directly to you.

The Rose Hill Library will no longer be accepting equipment 

Moving forward, IdeaTek will be handling customer support. To contact their tech support call 620-543-5056.

IdeaTek is committed to providing responsive customer support. Additional details about support operations will be shared as the transition continues.

Your existing service agreement will continue as your service transitions. If any updates are needed in the future, customers will be notified and provided with details.

There are no immediate pricing changes associated with this transition. Any future changes would be communicated in advance.